Privacy Policy for Highfields Motel
Effective Date: 9th August 2023
Highfields Motel (“we,” “us,” or “our”) is committed to protecting the privacy of our guests and visitors (“you,” “your,” or “user”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our services, visiting our website, or staying at our motel, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal information to provide and improve our services. The types of information we may collect include:
a. Personal Identification Information:
– Name
– Address
– Email address
– Phone number
– Payment information (credit/debit card details)
– passport/Driver’s Liscence Number
b. Booking Information:
– Reservation details (dates of stay, room preferences)
– Special requests or accommodations
c. Additional Information:
– Feedback, reviews, and other communications
– Information you provide during check-in or check-out
– Information collected through our website (IP address, browser type, access times, and referring URLs)
2. How We Use Your Information
We use the information we collect for various purposes, including:
a. Providing Services:
– To process and manage your reservations
– To facilitate check-in and check-out
– To personalize your experience
b. Communication:
– To send booking confirmations, updates, and reminders
– To respond to inquiries and provide customer support
– To send marketing communications and special offers (with your consent)
c. Operational Purposes:
– To improve our services and facilities
– To conduct data analysis and research
– To ensure the security and safety of our guests and staff
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:
a. Service Providers:
– We may share your information with trusted third parties who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, IT service providers).
b. Legal Requirements:
– We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, law enforcement agencies).
c. Business Transfers:
– In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
4. Data Security
We implement a variety of security measures to protect your personal information. These measures include:
a. Encryption:
– We use secure socket layer (SSL) encryption to protect data transmitted online.
b. Access Controls:
– Access to personal information is restricted to authorized personnel only.
c. Regular Audits:
– We conduct regular security audits and assessments to ensure the integrity of our data protection measures.
5. Your Rights and Choices
You have the following rights regarding your personal information:
a. Access and Correction:
– You have the right to access and correct your personal information.
b. Deletion:
– You may request the deletion of your personal information, subject to certain legal or contractual obligations.
c. Opt-Out:
– You may opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
6. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
10552 New England Highway, Highfields, QLD, 4352
[email protected]
07 4699 6996
By staying at Highfields Motel, you acknowledge that you have read and understood this Privacy Policy and agree to its terms and conditions.
